Get Started
- How to set up my Homage Care Pro account?
- How to submit National Hand Hygiene Initiative certificate?
- How to submit Commonwealth Aged Care Statutory Declaration Form?
- How do I write a profile summary?
- How to get started with the Care Pro app?
- Why does the Care Pro app require permissions?
Apply to Visits
- How do I propose an alternative time for visits I am keen to apply for?
- I am a preferred Care Pro for the Care Owner but am unable to view the respective visits. Why is this so?
- What do I need to know before I apply to a visit?
- Why has the visit I applied for "Expired"?
- How do I view more visits?
- Can I re-apply for visits I previously declined?
Complete Visits
- How do I report a concern with the visit?
- How do I report an incident that happened during the visit?
- What should I do if I face an incident or have concerns during the visit?
- Can I include photos in a Visit Summary?
- What should I do if I am late for the visit?
- The Care Owner/Care Recipient has requested my service beyond the scheduled visit time. What should I do?
Payouts & Claims
- Why are Care Pros paid differently?
- Do we have different payout rates for weekends and public holidays?
- Why is my payout different from expected?
- How do I request for a payslip as proof of income?
- Is there a limit to the number of claim items for each visit?
- Can I submit multiple claim items for a visit?